FAQ
Do I need to create an account to purhcase?
An account is not required to make a purchase, but registering with us offers several advantages through your account:
- View previous purhcases,
- Add items and sold out products to your Wish List,
- Save your address and card details so you can shop even more quickly in future
How can I have a gift I bought sent directly to the recipient?
Simply specify the recipient's address during the purchase process, and we'll include a gift receipt in the gift box, while sending the invoice via email separately to you.
How do I reset my password?
Select "Forgot password?" located below the password box on the Login page to initiate the password change process.
How can I see the shipping cost?
All orders placed on the Karoku website come with complimentary shipping, free of charge.
Enjoy our cost-free delivery service.
Is it possible to modify or cancel an item in my order?
You can modify or cancel an item within 24 hours of placing the order. For detailed information, please consult the Terms and Conditions page.
How do I access repair and maintenance services?
Various repair and maintenance services are available based on your product type. However, only items bought via the Karoku website (karoku.ae) are eligible for these services.
For more detail, visit our Repair and Maintenance page.